Kaiser Official Sounds Like The Owner Of A Car Repair Shop: "'I am not personally aware of complaints that have come in regarding the kidney transplant program,' said Mary Ann Thode, president of Kaiser's Northern California region, at a news conference held to ease public concerns and announce reforms for the troubled program. 'I have actually received numerous letters from patients who have actually been happy with the care.'"
Can this woman be for real? Get her out of there STAT...!
"One who wants out is Bernard Burks, 56. The real estate appraiser said Wednesday that Thode's apology was too little, too late for him and for those Kaiser patients who didn't live long enough to hear it. "The guys who died [awaiting their transplants], they don't hear the apology at all."
Thursday, May 11, 2006
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